September 12, 2017
A recent study by CPP found that employees in the U.S. spend an average of almost 3 hours each week dealing with conflict. Very few people, however, report feeling confident about their ability to effectively broach a difficult topic with a coworker. These 12 tips can increase the likelihood of a mutually agreeable resolution to a workplace conflict.
1. Be clear about the issue.
2. Know your objective.
3. Adopt a mindset of inquiry.
4. Manage the emotions.
5. Be comfortable with silence.
6. Preserve the relationship.
7. Be consistent.
8. Develop your conflict resolution skills.
9. Watch your reaction to thwarting ploys.
10. Choose the right place to have the conversation.
11. Know how to begin.
12. Train other leaders on how to handle a difficult conversation.
Learn more: 12 Tips for Handling Difficult Conversations
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