May 2, 2017
This program has been approved for 6 General recertification credit hours through the HR Certification Institute (HCRI).
This course is valid for 6 PDCs for the SHRM-CP or SHRM-SCP. For more information about certification or recertification, please visit shrmcertification.org.
How do you respond to conflict? Do you head for the hills, go to war, or cave in under pressure? Uncover the secrets great leaders use for responding to employee performance problems immediately, comfortably and with assurance. As a supervisor or manager, there is a good chance that you are putting off a difficult conversation with someone. Learn to handle these situations with prompt and responsible performance feedback.
This course is part of our Business Communication Certificate.