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Leadership is Easy, Except for the People!

December 22, 2015

It’s not easy to be a leader, which is why not everyone chooses to be one. Feedback, in particular, is one aspect of leadership that many people struggle with. How much positive feedback is too much? How can negative feedback More…

December 14, 2015

When interacting with customers, the words you use can build loyalty or drive them right out the door. The right words make customers feel valued, which is a key component of customer retention.   Some do’s and don’ts: Do use More…

December 1, 2015

Our inboxes are flooded with emails every day, and the volume makes it almost impossible to respond quickly to every one of them. Readers are far more likely to respond and take action when emails are clear and concise. Some More…

November 23, 2015

We’ve all experienced the stress that can come with changes in the workplace. Some of this discomfort and uncertainty is an inherent part of the change process, but a skillful leader knows how to minimize the negative impact of change More…

November 18, 2015

A recent study found that professionals with strong writing skills are promoted significantly more often than those who don’t write as well. Many professionals underestimate the impact that their writing can have not only on the clarity of their communication, More…

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Last modified on 12/30/15 12:01pm