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10 Situations In Which a Live Voice Is The Best Option

September 19, 2017


At work, many of us communicate primarily through email because it’s convenient and can easily be retrieved and referenced later as needed. Phone calls and in-person conversations are increasingly rare. If you’ve ever sent an email that was misinterpreted by the receiver, however, you know how difficult it can be to clearly convey some things in writing. But how do you know when to get your hands off the keyboard and pick up the phone, or even better, have a face-to-face conversation? Some suggestions from communication experts:

1. When you need an immediate response

2. When an email thread grows to more than 3 back-and-forth exchanges

3. When the topic is controversial or emotional

4. When you want to build a relationship

5. When you’re delivering bad news

 

Learn more:  10 Reasons to Pick Up the Phone Now

Learn how by signing up for Handling Difficult Conversations

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Last modified on 09/19/17 08:38am